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PARTNERTravel back-office support
We take on repeatable travel back-office work, such as booking support, amendments, refunds and data entry, so your own team can spend more time on customers and suppliers.
Creating and checking flight, hotel, car and package bookings in your GDS or booking platform.
Date changes, cancellations, refund requests and supplier follow-up.
Sorting and answering routine supplier and customer emails using agreed templates.
Loading rates, itineraries and customer records accurately.
Matching supplier invoices, payments and bookings, and flagging mismatches.
Regular reports on queue volumes, turnaround and exceptions.
Because we also build travel software, we look for steps that can be automated, such as queue routing, refund status checks or invoice matching, and we suggest them as we learn your process. People handle the exceptions; software handles the repetition.
Step 1
You show us the tasks, systems and quality standards.
Step 2
We document each task and agree service levels with you.
Step 3
A limited set of tasks is handed over and checked closely.
Step 4
More tasks move across once quality is consistent.
Yes. We work in your GDS, booking platform and CRM with access you control.
Access is limited to named staff, activity is logged, and data handling follows your policies and the agreement we sign.
Share your goals and current setup. We will come back with questions, a suggested approach and the next steps.
Contact Raushang4 Technology